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Interactions Between Service Customers : Managing On-site Customer-to-Customer Interactions for Service Advantage /

Nicholls, Richard.

Interactions Between Service Customers : Managing On-site Customer-to-Customer Interactions for Service Advantage / Richard Nicholls. - Poznań: Wydaw. Akademii Ekonomicznej, 2005. - XVII, 272 s. : il. ; 24 cm. - Prace Habilitacyjne / Akademia Ekonomiczna, nr 21 1642-3119 ; . - Prace Habilitacyjne (Akademia Ekonomiczna) nr 21 .

bibliogr.

ISBN: 8374171162

Uniwersalna Klasyfikacja Dziesiętna: [339.138:338.46:316.77](043)

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