The Process Improvement Handbook : a Blueprint for Managing Change and Increasing Organizational Performance /

Boutros, Tristan.

The Process Improvement Handbook : a Blueprint for Managing Change and Increasing Organizational Performance / Tristan Boutros, Tim Purdie. - New York : McGraw-Hill, 2014. - XXVI, 382 s. : il. ; 24 cm.

bibliogr.

0071817660

005.2:005.4